Your personal information

At the RBHS, it’s our job to keep your private personal information safe and we’re 100% committed to the Privacy Act and National Privacy Principals.

We only collect information that we need to keep your membership up to date and give you access to health services. We don’t collect personal information unless we ask you first. And we protect your personal details with everything we’ve got.

We take these steps to make sure your personal info is protected:

  • We don’t hold credit card information.
  • Our computer systems and other records are only accessed by RBHS members who need this info (including contracted third parties).
  • All RBHS members have unique & complex passwords to get into our systems, and the passwords are regularly changed.
  • Once you login to the Online Member Services sections of our website, you’re accessing a secure environment.
  • We use firewalls, virus scanning and other security tools so that unauthorised people can’t access our systems. These are regularly audited and tested. If we send your info outside the RBHS, it’s only to trusted parties we hire to provide you with information or services (for instance, we use a mailing house to send a lot of our letters, and we sometimes use nursing providers to provide home services to members who need them). In all cases, we have strict confidentiality agreements with these companies to protect your personal info.
  • We have secure storage for all hard copy or digital records of your personal information.
  • When we don’t need to store your personal info anymore, we make sure it’s destroyed in a secure way.

Email security

If you receive RBHS information by email, there are some things you need to be aware of. Email is a fast, easy and green way to get your RBHS letters and other information. Here are some of the things we do to make sure your email communications are as effective as possible. We’ve also included some tips for you.

Keeping your personal info safe

You need to know that it’s possible (even if it’s unlikely) that emails can be intercepted by someone else. For this reason, we make sure we don’t send any sensitive personal information by email and we’ll send you paper copies of any really important letters.

Making sure you get our emails

There might be times when we can’t deliver an email to your inbox. For example, your email might ‘bounce’ back to us because your inbox is full or there may be a problem with your email server. If this happens and we get an error message, we’ll automatically mail you a paper copy instead.

Tips

  • Make sure you check your spam filters and junk mail settings to make sure that you can get emails from myrbhs.com.au. (If our emails get caught in your Junk mail or spam filter, your computer doesn’t send us an error message and so we think it’s been delivered to you).
  • If you’re using your work email address, your company might have a firewall or spam filter that traps certain emails from outside. Again, we might not get an error message from them to tell us the email was blocked. If this happens, you might want to think about using a personal email address instead.
  • Make sure we have your current email address. You can let us know your new email address by email at info@myrbhs.com.au, by logging into our online member services at os.myrbhs.com.au or by giving us a buzz on 1800 027 299.

Making sure you can read our attachments

Some of the emails we send you will have a PDF document attached. You’ll need the free Adobe Reader software installed on your PC to open these PDFs. Many computers already have this software, but if you don’t you can easily click on the link below to get it.

Get Adobe Reader

More security tips

  • Use a password/PIN to login to your computer/device, so other people can’t access your email.
  • The best passwords are a mixture of letters and numbers and don’t have easy to guess info (like your name, birthday or kid’s names).
  • Keep your passwords in a safe and secure place.
  • Don’t click on any email asking you to login or for personal info. The RBHS will never ask you to do this by email. If we need you to receive or give us any sensitive information, we’d only ask you to login to our secure Online Member Services on the RBHS website to do this.
  • Set up your email spam (junk mail) filters to help protect you from getting hoax or spam emails.
  • Use anti-virus or anti-spam software. Contact your Internet Service Provider (ISP) to see if they offer a spam filter service. Whatever you use, make sure you add info@myrbhs.com.au to your safe senders list.
  • Set your virus protection to scan new files and attachments before you open them.
  • Keep your security software (like virus protection, spam filters, anti-phishing software and those sorts of things) regularly updated. They’re always updating the software to make sure you’re protected from new threats.
  • Don’t open or install files you get from someone you don’t know or trust. Be extra careful when you open attachments.